ROBIT-SOFT Shipping Policy
ROBIT-SOFT Shipping Policy
Last Updated: September 4, 2026
Thank you for shopping with ROBIT-SOFT. This Shipping Policy explains how physical products are processed and delivered. Because ROBIT-SOFT offers both digital and physical products, the delivery process may vary depending on the type of product purchased.
Please read this policy carefully before placing your order.
Digital Products
Many products sold by ROBIT-SOFT, including eligible software and digital license products, are supplied digitally.
Digital products do not require physical shipping and do not have a traditional shipping carrier or tracking number.
Depending on the product, digital delivery may include:
Product key or license information
Download instructions
Installation information
Activation guidance
Other digital product details
Delivery information for eligible digital products is normally provided using the email address entered during checkout or through the applicable delivery method described on the individual product page.
Please check your email inbox and spam or junk folder if you have not received your digital delivery information.
The exact delivery process may vary depending on the product. Always review the individual product page for product-specific delivery information before completing your purchase.
Physical Products
This section applies to physical products sold by ROBIT-SOFT, including eligible technology accessories and other products that require physical delivery.
Physical products are processed and shipped through our fulfilment network and may be supplied by international fulfilment partners.
Order Processing
Physical orders are normally processed within 1–4 business days, excluding weekends and applicable public holidays.
After an order has been processed, it will be prepared for shipment from the relevant fulfilment location.
Processing times may occasionally be extended during:
Peak shopping periods
Promotional campaigns
Public holidays
High-demand periods
Supply or fulfilment delays
Processing time is separate from the estimated shipping time.
Estimated Delivery Times
Delivery times for physical products can vary depending on the destination, product availability, fulfilment location and shipping carrier.
Estimated delivery times may include:
United States: 7–15 business days
Canada: 10–18 business days
United Kingdom: 7–15 business days
Australia: 10–20 business days
Europe: 7–20 business days
Other Countries: 10–25 business days
These timeframes are estimates and are not guaranteed.
Delivery delays may occur due to:
Customs processing
Carrier delays
Severe weather
High shipping volumes
Public holidays
Local delivery disruptions
Remote delivery locations
Shipping Fees
The shipping cost for eligible physical products will be displayed during checkout.
Where free shipping is offered, the applicable terms or conditions will be shown on the website or at checkout.
Shipping charges may vary depending on:
Delivery destination
Product type
Product weight or size
Selected shipping method
Current shipping promotions
Tracking Your Order
Where tracking is available, tracking information will be provided after the physical order has been shipped.
You may receive:
A shipping confirmation email
A tracking number
Carrier information
Delivery status updates
Please allow time for tracking information to become active in the carrier's system.
If your tracking number does not immediately display updates, please allow 3–7 business days for the carrier system to process and update the shipment information.
Multiple Shipments
If you order multiple physical products, your items may arrive in separate packages.
This can happen when products are:
Stored in different warehouses
Supplied by different fulfilment partners
Shipped at different times
Processed from different locations
Separate packages may have different delivery dates and tracking numbers.
International Shipping
ROBIT-SOFT may ship eligible physical products internationally.
International delivery times may vary depending on the destination country and local delivery conditions.
Please ensure that the shipping address provided at checkout is complete and accurate.
Customs, Duties and Taxes
International orders may be subject to:
Customs charges
Import duties
VAT
Local taxes
Other fees imposed by the destination country
Where applicable, these charges may be the responsibility of the customer.
Customs requirements and charges are determined by the relevant authorities and may vary depending on the destination and product.
ROBIT-SOFT does not control customs decisions, delays or additional charges imposed by government authorities or customs agencies.
Incorrect Shipping Information
Please carefully check your shipping address before completing your order.
You are responsible for providing an accurate and complete delivery address.
If you notice an error in your shipping information, please contact us as soon as possible.
We may be able to update the shipping address before an order has been processed or shipped, but changes cannot be guaranteed once the fulfilment process has begun.
Delayed or Lost Packages
If your physical order is significantly delayed beyond the estimated delivery period, please contact our support team.
Where appropriate, we may investigate the issue with the relevant fulfilment partner or shipping carrier.
If a shipment is confirmed as lost, the available resolution may include a replacement, refund or another appropriate solution in accordance with the circumstances and applicable policies.
Direct Shipping From Fulfilment Partners
To provide access to a wider range of physical products, some items may be shipped directly from third-party fulfilment partners or international warehouses.
As a result, product packaging, dispatch locations and delivery times may vary.
Products ordered together may also arrive separately.
Undeliverable Packages
A package may be returned, delayed or considered undeliverable if:
The shipping address is incomplete or incorrect
Delivery is refused
The customer does not collect the package
The carrier is unable to access the delivery location
Customs clearance requirements are not completed
Additional charges may apply in some situations where an order must be re-shipped.
Changes to This Shipping Policy
ROBIT-SOFT may update this Shipping Policy from time to time.
The latest version will always be published on this page. Changes will apply from the date the updated policy is published.
Contact Us
If you have questions about shipping or delivery, please contact us:
Email:support@robit-soft.com
You can also visit the ROBIT-SOFT website for product and support information.
Please include your order number and the product name when contacting us about an existing order. This can help us review your enquiry more efficiently.